Shipping & Returns

Shipping & Taxes

Your shipping policy should include all relevant information about shipping your products.

Stay domestic or go international: Before making a purchase, customers will usually look at where you ship your products. Define from the outset whether you offer international shipping or not. Also state the expected delivery timeframe for each.
Determine shipping costs: If you’ve chosen to offer free delivery on orders over $100 — or any other perk or special offer — state it in your policy. Here, you will also include standard and international shipping costs.
Choose a reasonable handling time: It's customary to include handling time in the Shipping Policy. For example,“Most orders will ship out within 24 hours of ordering,” gives buyers some friendly reassurance that their order will be on its way shortly.
Create your shipping method: Whether you’re working with a general post office or special courier, the different shipping methods you offer will affect the estimated delivery time. If you have more than one shipping method, it might be worth creating a chart.

Return & Refund

Returns and refunds? Returns and exchanges? No returns? Whatever you decide, make sure you have the right policy to deal with it. Here are a few best practices:

Avoid using scary language: Phrases like “you must” and “we are not responsible for” may send customers running. You want to keep your tone friendly and approachable.
Focus on convenience: Your customer is looking for one thing — to return their purchase and get their money back without a huge hassle. Meet their needs with an easy, convenient policy.
Set a timeline: Don’t be ambiguous. Clearly state how many days a customer has to return their product from date of delivery. Common practice is 14-30 days.
Stay transparent: It’s perfectly acceptable not to offer full refunds on returns. Sales merchandise is often sold under a “no returns” policy. Just ensure that it's clearly stated.
Be nice: If you don’t want to offer refunds and exchanges then put it politely. “[Online Store] cannot accept exchanges or returns at this time. We apologize for any inconvenience” will do the trick.